Welcome to SOHAB ECOM SOLUTION (OPC) PVT LTD. These Terms & Conditions govern your access to and use of our website, www.sohabecom.online, and your purchase of products through our online store.

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Our Business

SOHAB ECOM SOLUTION (OPC) PVT LTD is an online business engaged in the sale of handicraft items through its website.

Registered/Business Address:
No.3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021

Email: sohabecompvtltd@gmail.com
Phone: 9035027785
Website: www.sohabecom.online

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order or creating an account.
  • Use the website only for lawful purposes.
  • Not misuse, disrupt, or attempt to gain unauthorized access to our website or systems.
  • Not copy, reproduce, distribute, or commercially exploit our website content without prior written permission.
  • Not use our website for fraudulent, abusive, or unlawful activities.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.

However, handicraft products may naturally have slight variations in:

  • Colour
  • Size
  • Shape
  • Texture
  • Pattern
  • Finish
  • Appearance

Such variations may occur due to the handmade nature of the products and differences between individual pieces. Product images may also appear slightly different depending on your device’s screen settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue any product at any time.
  • Refuse or cancel an order where a product is unavailable.
  • Correct pricing or product information errors.

If an order is cancelled due to product unavailability or an error on our website, we will provide an appropriate refund for any payment already received for the cancelled order.

5. Pricing

Product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to display accurate prices. However, if a pricing error occurs, we reserve the right to cancel the affected order and provide a refund of any amount already paid for that order.

Any applicable taxes, delivery charges, or other charges will be displayed during the checkout process where applicable.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through the contact information provided by you. An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect product or pricing information
  • Payment issues
  • Incomplete or inaccurate customer information
  • Suspected fraudulent or unauthorized transactions
  • Delivery restrictions
  • Other operational reasons

If we cancel an order after receiving payment, the applicable amount paid for the cancelled order will be refunded.

7. Customer Information

You are responsible for providing accurate information while placing an order, including:

  • Full name
  • Delivery address
  • Phone number
  • Email address
  • Payment information, where required

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Payment

Payments must be made using the payment methods made available on our website.

You agree that all payment information provided by you must be accurate and that you are authorized to use the selected payment method.

We may use third-party payment service providers to process transactions. Payment processing may be subject to the terms and privacy policies of those respective providers.

9. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe provided on our website.

Delivery times may vary depending on factors such as:

  • Delivery location
  • Product availability
  • Courier or logistics services
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

Estimated delivery dates are provided for guidance and do not constitute a guaranteed delivery date unless expressly stated otherwise.

For detailed information about delivery, please refer to our Shipping Policy.

10. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.

Customers are encouraged to carefully review the product description and applicable return conditions before placing an order.

Certain products may not be eligible for return or exchange due to their nature, condition, customization, hygiene considerations, or other applicable restrictions.

For complete details, please refer to our Return & Refund Policy available on the website.

11. Order Cancellation

Order cancellation requests may be accepted only before the order has been processed or dispatched, subject to our cancellation policy.

Once an order has been dispatched, cancellation may not be possible.

If a cancellation is approved, the applicable refund will be processed according to our Return & Refund Policy and the payment method used.

12. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, order information, or other documentation to assess the issue.

Any resolution, including replacement, return, or refund, will be handled in accordance with our applicable Return & Refund Policy.

13. Intellectual Property

All content available on our website, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Designs
  • Website layout
  • Icons
  • Videos
  • Other materials

is owned by or licensed to SOHAB ECOM SOLUTION (OPC) PVT LTD, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

14. Third-Party Services and Links

Our website may use or provide access to third-party services, payment gateways, delivery partners, or external websites.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions and privacy policies.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Completely secure
  • Compatible with every device or browser

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SOHAB ECOM SOLUTION (OPC) PVT LTD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of products, including losses caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Events Beyond Our Control

We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Severe weather
  • Epidemics or pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Acts of war or terrorism
  • Other unforeseen events

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information provided by customers.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time.

Changes will become effective when the updated Terms & Conditions are published on this page. Your continued use of the website after changes are published constitutes your acceptance of the updated terms.

We encourage customers to review this page periodically.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or your use of our website shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, unless otherwise required by applicable law.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

SOHAB ECOM SOLUTION (OPC) PVT LTD

Address:
No.3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021

Email: sohabecompvtltd@gmail.com
Phone: 9035027785
Website: www.sohabecom.online