At SOHAB ECOM SOLUTION (OPC) PVT LTD, we respect your privacy and are committed to protecting the personal information you provide when using our website, www.sohabecom.online.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you browse our website or purchase products from us.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. About Us

SOHAB ECOM SOLUTION (OPC) PVT LTD operates an online store offering handicraft products to customers.

Business Address:
No.3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021

Email: sohabecompvtltd@gmail.com
Phone: 9035027785
Website: www.sohabecom.online

2. Information We Collect

When you use our website or place an order, we may collect information that you voluntarily provide to us, including:

Personal Information

Depending on how you use our website, this may include:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping/delivery address
  • PIN code
  • Order details
  • Communication preferences
  • Information provided when contacting customer support

Payment Information

When you make a purchase, payment information may be processed through third-party payment gateways or service providers.

We generally do not directly store complete payment card details such as your full debit/credit card number, CVV, or banking credentials on our servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate usage information
  • Date and time of visits
  • Referring website or source
  • Website interaction information

This information may be collected through cookies, analytics tools, server logs, or similar technologies.

3. How We Use Your Information

We may use the information collected from you for purposes including:

  • Processing and fulfilling orders
  • Delivering products to you
  • Confirming orders and payments
  • Providing customer support
  • Responding to enquiries
  • Managing returns, refunds, and exchanges
  • Improving our website and services
  • Understanding customer preferences and website usage
  • Preventing fraud and unauthorized activities
  • Maintaining website security
  • Sending service-related communications
  • Complying with applicable legal and regulatory requirements
  • Communicating promotional offers where permitted and where you have provided the necessary consent

We use personal information only for legitimate business purposes and in accordance with applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website functionality
  • Measure website performance
  • Provide relevant content or advertising, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Share Your Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment gateway providers
  • Courier and logistics companies
  • Website hosting providers
  • Technology and IT service providers
  • Analytics providers
  • Customer support/service providers
  • Marketing or communication service providers, where applicable
  • Professional advisers
  • Government authorities or law-enforcement agencies where required by law

We only share information that is reasonably necessary for the relevant purpose.

6. Payment Processing

Payments made through our website may be processed by third-party payment service providers.

When you make a payment, you may be redirected to or interact with a payment gateway operated by a third party.

We recommend reviewing the privacy policy and terms of the applicable payment service provider to understand how your payment information is handled.

7. Shipping and Delivery Information

To fulfil your order, we may share necessary information such as your name, delivery address, PIN code, and contact number with our logistics and courier partners.

This information is used for the purpose of delivering your order and handling delivery-related communications.

8. Marketing Communications

Where permitted by applicable law, we may send you information about products, offers, promotions, or other updates.

You may choose to stop receiving promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send important service-related messages, such as order confirmations, payment notifications, shipping updates, or information necessary to fulfil your purchase.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or through our website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records
  • Providing customer support
  • Handling returns and refunds
  • Maintaining business and financial records
  • Preventing fraud
  • Resolving disputes
  • Complying with legal, tax, accounting, and regulatory obligations

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

11. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed
  • Raise a concern or grievance regarding the handling of your personal information

Certain rights may be subject to legal or contractual limitations.

To exercise an applicable privacy right, please contact us using the details provided below.

14. Accuracy of Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

If any information changes, you may contact us to request an update where applicable.

15. Data Transfers

Depending on the third-party services and technology providers used to operate our website, personal information may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, or applicable legal requirements.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

SOHAB ECOM SOLUTION (OPC) PVT LTD

Address:
No.3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021

Email: sohabecompvtltd@gmail.com
Phone: 9035027785
Website: www.sohabecom.online

We will make reasonable efforts to respond to privacy-related requests and concerns in accordance with applicable law.

18. Consent

By using www.sohabecom.online, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent for the collection or use of personal information in accordance with applicable law.