At SOHAB ECOM SOLUTION (OPC) PVT LTD, we aim to provide a smooth and reliable delivery experience for all customers shopping through www.sohabecom.online.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once an order is successfully placed and payment is confirmed, our team will begin processing the order.

Orders are generally processed within 2–5 business days, unless a different processing time is mentioned on the product page.

Processing time may vary depending on:

  • Product availability
  • Order volume
  • Product type
  • Customization requirements, where applicable
  • Weekends and public holidays
  • Other operational circumstances

Orders are dispatched only after the products have been properly checked and packaged.

2. Shipping Locations

We currently offer delivery within India, subject to serviceability of the delivery address.

Delivery availability may vary depending on the location and the service coverage of our logistics partners.

If your location is not serviceable, we may contact you using the information provided with your order.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–10 business days, depending on the destination and courier service.

Delivery to remote or difficult-to-reach locations may take additional time.

The estimated delivery timeframe is only an indication and may vary due to circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Product type
  • Shipping service selected
  • Promotional offers

Where free shipping is offered, the applicable terms and conditions of the offer will apply.

5. Dispatch Confirmation

Once your order has been dispatched, we may provide a shipping confirmation through the email address or phone number provided by you.

Where tracking information is available, you may receive a tracking number or tracking details so that you can follow the progress of your shipment.

6. Tracking Your Order

If tracking is available for your shipment, you can use the tracking information provided by us or the relevant logistics partner to check your delivery status.

Tracking information may take some time to become active after the package has been dispatched.

7. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Strikes or operational disruptions
  • High shipping volumes
  • Courier delays
  • Incorrect or incomplete delivery information
  • Government restrictions
  • Other unforeseen circumstances

In the event of a delay, we will make reasonable efforts to assist you and provide available shipment information.

8. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that the following information is correct:

  • Full name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Contact number

We are not responsible for delays, failed deliveries, additional shipping charges, or returned shipments caused by incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing an order, please contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

9. Failed Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the customer refuses delivery, or for another reason attributable to the customer, the shipment may be returned to us.

If an order is returned to us, additional shipping or re-delivery charges may apply if the customer requests another delivery attempt.

10. Damaged Packages

Please inspect the package when it is delivered.

If the outer packaging appears significantly damaged, opened, or tampered with, we recommend documenting the condition of the package and contacting us as soon as possible.

If the product itself is damaged, please refer to our Return & Refund Policy and contact us within the applicable reporting period.

Photographs or videos of the package and product may be requested to help us investigate the issue.

11. Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and photographs or other relevant information where requested.

After verification, we will determine the appropriate resolution in accordance with our Return & Refund Policy.

12. Customs, Duties and Taxes

For deliveries within India, applicable taxes and charges will be handled according to the applicable requirements and the information displayed during checkout, where applicable.

If international shipping is offered in the future, additional customs duties, import taxes, or other charges may apply to the customer depending on the destination country’s laws and regulations.

13. Delivery to Remote Areas

Some remote, rural, or otherwise difficult-to-service locations may require additional delivery time.

In certain cases, delivery may be made to the nearest available service point rather than directly to the customer’s address, depending on the logistics partner’s serviceability.

We will make reasonable efforts to communicate any significant delivery limitations where applicable.

14. Multiple Products in One Order

If an order contains multiple products, the items may be shipped together or separately depending on product availability, packaging requirements, warehouse processing, or logistics considerations.

If products are shipped separately, you may receive separate tracking information.

15. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing it. Any cancellation will be subject to our order processing status and applicable Return & Refund Policy.

16. Shipping Partners

We may use third-party courier and logistics service providers to deliver customer orders.

Delivery timelines and tracking information may depend on the logistics partner handling the shipment.

We are not responsible for delays caused solely by a third-party logistics provider, but we will make reasonable efforts to assist customers in resolving delivery-related issues.

17. Delivery Confirmation

An order may be considered delivered when the logistics provider records the shipment as successfully delivered to the address or recipient information provided with the order.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the relevant delivery partner.

18. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page with the revised “Last Updated” date.

Customers are encouraged to review this policy periodically for the latest information.

19. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

SOHAB ECOM SOLUTION (OPC) PVT LTD

Address:
No.3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021

Email: sohabecompvtltd@gmail.com
Phone: 9035027785
Website: www.sohabecom.online