At SOHAB ECOM SOLUTION (OPC) PVT LTD, we want you to be satisfied with your purchase. We carefully select and package our handicraft products to ensure they reach you in good condition.

This Return & Refund Policy explains the conditions under which products purchased through www.sohabecom.online may be returned, exchanged, or refunded.

1. Eligibility for Returns

A return request may be accepted if:

  • You have received a damaged product.
  • You have received a defective product.
  • You have received an incorrect product.
  • The product received is significantly different from the product ordered.
  • The product qualifies for return according to the applicable product listing or our policies.

Return requests must generally be raised within 7 days of delivery.

Products must be returned in their original condition, with original packaging, tags, accessories, and other items supplied with the order, wherever applicable.

2. Non-Returnable Products

Due to the nature of certain handicraft products, some items may not be eligible for return or exchange.

Products may be non-returnable where:

  • The product has been used, washed, altered, damaged, or modified after delivery.
  • The product is returned without its original packaging or included accessories, where applicable.
  • The product has been damaged due to improper handling or use by the customer.
  • The return request is made after the applicable return period.
  • The product was specifically customized or made according to the customer’s requirements, unless the item is defective or damaged.
  • The product is otherwise identified as non-returnable on its product page.

Natural variations in handmade products, including minor differences in colour, texture, pattern, shape, or finish, shall generally not be considered defects.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

To help us assess the issue, you may be required to provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • A video showing the condition of the package/product, where applicable
  • A description of the issue

Please retain the original packaging until the issue has been resolved.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, return, refund, or another suitable solution.

4. Incorrect Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a return and provide a replacement or refund, as applicable.

5. Defective Products

If a product has a manufacturing or material defect, please contact us within 7 days of delivery.

We may request photographs, videos, or other information to verify the reported defect.

If the product is confirmed to be defective, we may offer a replacement, repair where applicable, or refund depending on the circumstances and availability.

6. How to Request a Return

To request a return, please contact us using the details below:

Email: sohabecompvtltd@gmail.com
Phone: 9035027785

Please provide:

  • Customer name
  • Order number
  • Product name
  • Date of delivery
  • Reason for return
  • Photographs/videos, where applicable

Our team will review your request and provide further instructions if the return is approved.

Please do not send products back to us without receiving return instructions from our team.

7. Return Approval

All return requests are subject to verification and approval.

Once your request has been reviewed, we will inform you whether the return has been approved and provide instructions regarding the return process.

Approval of a return request does not necessarily guarantee a refund until the returned product has been received and inspected, where inspection is required.

8. Return Shipping

Where the return is due to an error on our part, such as receiving an incorrect, damaged, or confirmed defective product, we may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns requested for reasons other than a product defect, damage, or error on our part, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements will be communicated to the customer during the return process.

9. Refunds

Once an approved returned product has been received and inspected, we will process the applicable refund.

The refund amount may depend on the circumstances of the return and the applicable policy.

Where approved, refunds will generally be issued to the original payment method used for the purchase or through another appropriate method.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

10. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the applicable amount will be refunded according to the payment method and applicable processing procedures.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

11. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply where:

  • Only part of an order is affected.
  • A product has a minor issue that does not materially affect its intended use.
  • Only certain items in a multi-item order qualify for a refund.

Any partial refund will be communicated to the customer before processing.

12. Exchange or Replacement

Where a replacement is approved, it will be subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund, where appropriate.

Replacement products may have natural handmade variations in colour, texture, pattern, shape, or finish.

13. Items Lost or Damaged During Return Shipping

Customers are responsible for ensuring that approved returns are properly packed and handed over to the designated delivery partner, where the customer is responsible for arranging the return.

We may request proof of shipment or other relevant information if a returned package is delayed, lost, or damaged during transit.

14. Order Refused at Delivery

If an order is refused or rejected at the time of delivery without a valid reason, the order may be treated as a failed delivery or cancellation.

Any refund, if applicable, may be processed after the product is returned to us and the applicable deductions, charges, or other conditions have been assessed.

15. Handmade Product Variations

Our products may be handmade or handcrafted. Therefore, slight differences between the product shown in photographs and the product delivered may naturally occur.

Minor variations in:

  • Colour
  • Texture
  • Pattern
  • Shape
  • Size
  • Finish

may be considered normal characteristics of handcrafted products and may not qualify as a reason for return or refund unless the product is materially different from its description or has another qualifying issue.

16. Fraudulent or Abusive Return Requests

We reserve the right to refuse returns, replacements, or refunds where we reasonably believe that a return request involves:

  • Fraudulent activity
  • Product misuse
  • Intentional damage
  • Repeated or abusive return behaviour
  • False claims
  • Missing or substituted products
  • Violation of this Return & Refund Policy

Any such decision will be made subject to applicable law.

17. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time.

Any changes will be published on this page with an updated revision date. Customers are encouraged to review this policy before placing an order.

18. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or order issues, please contact us:

SOHAB ECOM SOLUTION (OPC) PVT LTD

Address:
No.3013/7, 3rd Floor, MKK Road, Mariyappana Palya, Gayathrinagar, C Block, Bangalore – 560021

Email: sohabecompvtltd@gmail.com
Phone: 9035027785
Website: www.sohabecom.online